Shipping policy

Shipping Policy
This document outlines the shipping policy applicable to customers who make purchases on www.zeiscollections.com. For any inquiries, please contact our customer service team at +971 55 214 4457 or email us at support@zeisglobal.com.

Shipping Options & Delivery Costs
We offer the following shipping options—you will be asked to select a shipping method at checkout.

Order Processing Time
All orders placed before 3:00 PM (Monday to Saturday) are processed and dispatched on the same day. Orders placed after 3:00 PM will be dispatched the next business day. Orders placed during the weekend or on a public holiday will be shipped from our warehouse on Monday or the next business day.

Delivery Time
Standard shipping within the UAE takes 2–3 business days. Delivery times may vary depending on the shipping platform and service selected at checkout.

Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once your order has been placed. We regret that we do not ship to P.O. boxes.

International Orders
Your package may be subject to import duties and taxes. As the customer, you are responsible for paying any such fees. We recommend checking with your local customs office before placing an order, as these charges can be significant and we are unable to calculate them in advance.

Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this information to track your package directly on the carrier’s website.

Returns, Refunds & Exchanges
We want you to be completely satisfied with your purchase. Please refer to our Return & Refund Policy for detailed information on how to initiate a return, refund, or exchange.